All the IT consulting you can eat

You can’t afford downtime. Nor can you afford to invest in dead-end technologies, or put up with latent inefficiencies. Meanwhile, there are constant innovations that might save you money—or not! Staying abreast of these IT priorities is more than a fulltime job—or you can put them in our hands and make your IT system pay for itself.


What does flawless IT performance look like?
For maximum productivity, minimum cost and zero risk, your ideal IT service would include:

 

No Loose Ends SupportView +

The Pulse IT "No Loose Ends" support plan provides you the expertise of an entire IT department, for a known monthly fee.

With both 9/5 (Gold) and 24/7 (Platinum) support plans available, including full server melt-down insurance, we have the options that are just right for you.

Each of our No Loose Ends IT services support plans include the following:

  • Proactive monitoring of your servers - identifying and rectifying problems before they cause downtime
  • IT Consulting - large or small 
  • Your dedicated and experienced IT manager - insuring your systems support your business objectives
  • Unlimited Onsite and Remote network support with your preferred engineer - a familiar face who understands your network intimately
  • Helpdesk services - and friendly voice to help you over the phone
  • Full remote support ability to all of your computers, whether in or out of the office - fast response
  • Network Audits and Consulting
  • IT project management - on time, on budget, every time
  • Management reporting - you are provided with the key performance indicators so you know what's going on at a glance
  • Hardware & Software asset management
  • Full network documentation

Call us today to find out how we can look after your IT, so you can focus on growing your business

Please read through more detail about our specific IT services - backup systems, hardware and software procurement, anti-virus / anti-spyware, power protection, help with your business technology budget, asset management, proactive server monitoring, disaster recovery, remote IT support, firewall security and SPAM protection.

Backup systemsView +

At Pulse we take backups seriously.

Based upon industry best practice, we have relationships with the leading providers of backup products in the market.

We then implement these and such a fashion that they can be reported on and tested regularly.

Our Gold and Platinum support plans see us checking our clients’ backup systems on a daily basis – so any issues are resolved quickly.

The way we set up our backup systems give our clients some key benefits compared to others:
  • Files can be restored from only 15 minutes prior rather than from the night before – if you have ever accidentally overwritten a file you will know how much time this saves you and your staff
  • Ability to respond and resolve full disasters (fire or theft for example), in a fraction of the time compared to older traditional systems

If you are concerned about your backup system, call us - we've been doing it for years

Hardware and Software procurementView +

Our customers find that our close relationships with leading technology vendors means that they don’t have to deal with any third parties – Pulse I.T. is a one stop shop, and they can be sure of the best pricing in the market.

We promise a quick turnaround for quotes, using the industry’s leading quoting tool that provides us with pricing updates on a daily basis.

All leading vendors can be supplied through Pulse IT, including:
  • IBM
  • Microsoft
  • Vodafone
  • Lenovo (ThinkPads and ThinkCentres)
  • HP
  • Toshiba
  • Nod 32
  • Symantec
  • And many, many more

Call us now for a competitive quote on your new IT solution

Anti-virus / Anti-spywareView +

It is imperative to have a robust and reliable antivirus system protecting your entire network.

The unique way we do it at Pulse, allows us to have visibility across all of these areas of your network from a single screen.

This ensures that all of your servers, workstations, and e-mail system have the very latest protection.

In addition to this the products we use the least System Resources, to ensure that your workstations and servers are operating at full speed.

Clients find that they don’t have to worry about antivirus or antispyware. With Pulse it’s just taken care of as part of the service.

Power ProtectionView +

Funnily enough this is one of the areas that we find is overlooked time and time again.
Having a UPS (Uninterruptible Power Supply) that can allow your servers to operate when the power fails, and then gracefully shut them down seems simple enough at first glance.

Whilst it is, has this ever been tested on your network?

The UPS may be powering your server, but is it communicating to the server to be able to shut it down if the power fails?

This is a critical element of protecting your investment, and keeping your network running to service remote locations, even if the power is out at the main site.

Call us now to check this is configured right for you

Business technology budgetView +

Having a budget in place for the financial year allows you to be planning in advance for network projects, upgrades, and workstation replacement.

There is good reason why our clients demand this, and good reason why we deliver in this area.

If un-budgeted expense items have come up with your supplier, maybe it’s time to partner with Pulse, and plan to the future

Asset managementView +

As your network grows, keeping a handle on exactly what hardware and software your own can be difficult to manage.

Whenever one of our clients wants to know exactly what they own, be it hardware or software, we can press a button and provide an up to the minute report of exactly what assets they own.

This is how we can draw up a budget to be aware of potential replacements required for the coming year, and click a button to see simple things such as “How many copies of Microsoft Project do we have installed?”.

If your provider cannot supply this without time consuming manual labour, give us a call – our clients have it in seconds.

Proactive Server MonitoringView +

For years preventive maintenance has been a critical component of keeping your computer network running as it should, and it still is.
However proactive monitoring takes it to another level.

In most cases we can catch IT problems before they occur, not just through preventive maintenance, but also because all of our client’s servers’ report back to us to let us know just exactly how they’re performing.

Issues pop up on one of our monitoring screens, so that we can jump on things before they cause downtime – keeping your computer network running all day every day.

Has your network gone down recently for a reason that seemed quite simple to prevent?

Give us a call, and we’ll make sure that you are looked after from day one.

Disaster RecoveryView +

If one of your servers failed, or you had a fire/theft occur, how long would it take your business to be operating again?

Disaster recovery is an area that we take seriously.

Our services range from the full image backups to ensure that you can be up and running quickly if a server was to fail, right through to relationships with third parties to allow you “on call” office space to get you up and running as fast as possible should a disaster occur and your office is unavailable.

Call us now, to talk through what disaster recovery options would be appropriate for your business.

Industry’s best remote IT supportView +

Our leading edge tools allow us to remotely control any of our client’s computers, whether they are in the office, working from home, or sitting in LAX.

This allows for the quickest possible response and resolution time to any problems that might occur.

What does this mean to you? Lower cost, and faster resolution.

If your supplier spend a lot of time onsite, or travelling to site, maybe is time to partner with Pulse – we do it smarter.

Firewall securityView +

Whilst a firewall is only part of your total security solution, it is a key component.

Our partnership with leading edge security vendors, ensure that your investment and business information is protected.

Allowing remote access for staff, whilst at the same time preventing intrusions, and looking down Internet threats come as part and parcel with our firewall implementations.

Call us now to find the security solution that’s just right for you

SPAM protectionView +

SPAM is an issue costing New Zealand businesses time and money each and every day.

As well as productivity costs, spam also costs with additional Internet usage, and potentially viruses.

Products are available for purchase to resolve this problem, however many of them are only good for a certain time once put in place – if they are not kept up to date, spam moves on, but they don’t.

At Pulse IT we use the very smartest Pre-Filter Service that filters out spam messages before they arrive to your site.

This gives you the following advantages:
  • Improved staff productivity
  • Less frustration
  • Lower Internet charges
  • No long contracts – just use on a month by month basis
  • And ever improving proving and up-to-date system

Call us now to put a stop to SPAM once and for all